FAQ

Find answers for your questions regarding session booking and/or cancellation, payment methods, and more here. For more questions, we are happy to answer your questions through the following email. support@consultrustpro.com

 1. How can I reserve a session?

All you need to reserve a session after downloading ConsulTrust app is to select your consultant from our consultant list, go to his/her calendar and find out the free time and book it. After booking the suitable time, you will be asked to complete the online payment process to confirm your reservation. See this Video for more details (Link).
ConsulTrust app contains the largest data base for highly qualified and experienced consultants in different areas, so our customers can find all what they need. You can select your consultant based on either his/her profile and work experience data that is available on his/her page in ConsulTrust application, or the feedback and comments of other customers who previously visited the consultant through ConsulTrust app.
Your session and information is fully secure, and no one can get to your account details. ConsulTrust is using a very secure video conferencing service where no body every can get any details of your information.
You can cancel your session by going to your calendar on ConsulTrust app and click on cancel my session tap. By canceling your session 48 hours before the session time you will get 80% of your money back as balance in your account to be used in following sessions. For late cancelation, i.e. less than 48 hours before the session date, you will be refunded 50% of the session cost. Also you can apologize on the meeting before 30 minutes of meeting start, at this case you will lose 100% of your session cost
We aim to help our customers find all their needs in consultation services, so we offer family, life, health and business consultation services. Family coaching includes marital, parental, and successful relationships, while life coaching which include but not limited to mastering the balance in your life, anger and stress management, strategic thinking and goal setting. Additionally, we provide our services to corporates through our business coaching services that help business owners to develop their business through enhancing the performance of their employees. Health coaching is the consultation service that aims to help you implement a healthy life style habits in all your life spectra. For detailed description of every area click here.
Unfortunatelly you can’t meet the consultant face to face thru ConsulTrust, this service still not provided by us, we will keep you updated on countries and locations that we will provide this service on the future.
No, Questions are sent to admin, and our professional and well trained administrators will select the best consultant to answer your question based on a pre-defined criteria. If you would like your question to go to a specific consultant then you have to reserve a private meeting with your preferred consultant.
With ConsulTrust you can have 5% discount on your 2nd visit or you can get a special offer for complete course of sessions according to your needs. Contact us to find out the offers that suits you.
ConsulTrust App. Is user friendly and highly secured consultation application click here to see the how to effectively use ConsulTrust.
Yes of course, we are using a worldwide payment service, it is very trusted and secure, your information is not saved anywhere in our servers. Minimum information is sent encrypted to our payment gateway service to do the payment and we are making sure your information if fully secure.
You can go to the More tab into the application, press on Change Password, and then you will be requested to enter the old password and new password, once saved, your new password will be saved in our secure servers
The session coast differs from one consultant to other with a minimum of $50 and maximum of $200. You can check the consultant calendar to get more details about the session cost.
If the session period finished, and you still need more time, you will need to reserve another meeting with the consultant, you will need to check calendar and select the best available timing for you. And then go on the normal process for payment and confirmation
If your consultant cancelled the reservation for any reason, you will receive a notification by the change of the reservation time and all the other available times for your consultant or other consultants in the same specialty at least 24v hours before your session time.
Once meeting timing come, you will find an icon appear on the top menu for the application, once press it meeting session and video conferencing service will be loaded automatically. OR, you can go to My Account Tab, and press My Calendar tab, select the upcoming meeting, once open you will find a “start meeting” button, once pressed, our secure video conferencing service will be loaded.

  1. What is private session?

Private session is a one-to-one session between you and ConsulTrust coaches. It happen thru the mobile application or our website. You will be able to see and hear your coach thru video.
First you need to go to our website or mobile application. Select the coach matching you. Check Calendar and select the time in your convenient. Then fill the form and select the payment suitable to you. Once you finish the payment. You will receive the link for the meeting.
You will receive an email with all details for the meeting. If you didn’t receive the email you can contact us on support@consultrustpro.com and we will send you all details.
If you have the meeting ID, you can go to consultrust.zoom.us and enter the meeting ID and you will be able to connect
Sessions are 100% private and secured
Price is different between each coach. Please check our mobile application or website for prices
Credit Card using VISA or MasterCard thru our website or mobile application
For Customers in Egypt: payment thru cash, Vodafone cash, bank transfer
For Customers in Gulf: bank transfer to our accounts in Saudi Arabia or Bahrain
Yes, we are offering our customers one free sample session for 15 minutes every month. You can fill the form inside the mobile application and send us and we will contact you to schedule the meeting. Please note that coaching need investment, so you are planning to book sample session, and want to continue, you will need to pay money in later stage.
Yes, please send us email to support@consultrustpro.com to cancel your meeting Refund policy will be applied
Please send us email to support@consultrustpro.com

 1. What is Courses?

Courses are online thru our video conference service. You will be able to attend courses live with your coach. It is totally secure to attend our courses.
First you need to go to our website or mobile application.Select the course you prefer. Then fill the form and select the payment suitable to you. Once you finish the payment. You will receive the link for the meeting.
Packages prices are different based on duration and coach. Please check our website for more details
Credit Card using VISA or MasterCard thru our website or mobile application For Customers in Egypt: payment thru cash, Vodafone cash, bank transfer For Customers in Gulf: bank transfer to our accounts in Saudi Arabia or Bahrain
Once you pay for the course you will receive all details on how to connect to course.
Simply you will receive the meeting ID, and you will need to go our website consultrust.zoom.us to attend courses, put the meeting ID and you will be able to connect to our courses.
No, you have to pay full amount to be able to attend courses.
Yes, please send us email to support@consultrustpro.com to cancel your meeting
Refund policy will be applied
Please send us email to support@consultrustpro.com

  1. What is package?

Package is a one to one coaching between you and your coach. Package is multiple sessions not only single session. So you are paying for multiple meetings with your coach. Of course the package price is less than one session. You will be able to achieve your goal from the package. Sessions are 100% private and secured
ConsulTrust coaches prefer to have a sample introductory free session before you buy the package. Send us email to support@consultrustpro.com and we will schedule the meeting for you.
Packages meetings will happen thru our website consultrust.zoom.us
If you have the meeting ID, you can go to the above URL and enter the meeting ID
Sessions are 100% private and secure
Packages prices are different based on duration and coach. Please check our website for more details
Credit Card using VISA or MasterCard thru our website or mobile application
For Customers in Egypt: payment thru cash, Vodafone cash, bank transfer
For Customers in Gulf: bank transfer to our accounts in Saudi Arabir>a or Bahrain
Yes, we are offering our customers one free sample session for 15 minutes every month. You can fill the form inside the mobile application and send us and we will contact you to schedule the meeting.
Please note that coaching need investment, so you are planning to book sample session, and want to continue, you will need to pay money in later stage.
Yes, please send us email to support@consultrustpro.com to cancel your meeting
Refund policy will be applied
Please send us email to support@consultrustpro.com

  1. What is webinar?

Webinars are free online group coaching sessions.
You can subscribe thru our website or mobile application by pressing Subscribe.
Once subscribed you will receive email with all details on how to attend meeting.
Webinar is free
You can attend webinars thru mobile application. You need to open the webinar first and then press Join Now
You can also attend thru our website, once you subscribe you will receive email have a link for the meeting.
Or you if you know the meeting ID, you can go to consultrust.zoom.us and enter the meeting ID
Mostly Yes. Once webinars are finished we are publishing our recorded webinars in our YouTube channel. You can subscribe into our channel to watch all webinars.
YouTube channel URL: https://www.youtube.com/channel/UC1ih_Eam6sjMrm1-OdwoTgA
No need to cancel it. We understand you may be busy and couldn’t attend.
© HUD Systems 2018